How we handle your information.

Who is responsible

Be Happy Counselling Services Ltd. is responsible for the personal information in its care. Questions, requests and complaints go to Mohamed El-Rafih, Owner, at (403) 455-6284 or info@behappycounselling.com, 4936 Rundlehorn Drive NE, Unit 2, Calgary, Alberta  T1Y 1B9.

The law that applies

We are a private organization in Alberta, so your information is governed by Alberta’s Personal Information Protection Act. Our clinicians are also bound by the Standards of Practice and Code of Ethics of their regulatory colleges, including the College of Alberta Psychologists, which set further duties of confidentiality and record keeping.

What we collect and why

• Contact details — name, phone number, email and address — to answer your enquiry, book appointments and keep in touch about your care.
• Clinical information — what you tell us in a consultation or session, and the clinical record our regulatory college requires us to keep — to provide counselling and psychological services.
• Payment details — to bill for services and keep the accounting records the law requires.

We collect it from you, and from anyone you authorise us to collect it from. We do not sell your information and we do not use it for advertising.

Consent and sharing

We collect, use and disclose your information with your consent, which you give when you ask us for service. You may withdraw it at any time by telling us, and we will explain what that means for the service we can provide. We share information without consent only where the law requires or permits it: a serious and imminent risk of harm, a child who may need protection, a subpoena or court order, or an investigation by our regulatory college. Clinicians and administrative staff within the practice see only what their role needs.

How long we keep it

Clinical records are kept for ten years after your last service, or for a client who was a minor, until two years past the age of majority, whichever is longer, as the College of Alberta Psychologists requires. They are then securely destroyed.

Your rights

You may ask to see the personal information we hold about you and ask us to correct it. Write to Mohamed El-Rafih at the details above; we respond within 45 days. If you are not satisfied with how we handled your information, you may contact the Office of the Information and Privacy Commissioner of Alberta.

This website

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